Why we collect personal information
The kind of personal information do we collect
WWI collects personal information in a variety of ways when you interact with WWI , including when you register or create an account with WWI; when you place an order at WWI ; when you use WWI products or services; when you visit WWI pages or pages of certain WWI partners; when you enter promotions or sweepstakes; when you subscribe to a newsletter or desire to be added to our mailing lists for other products or services; when you correspond or otherwise interact with us; and when you provide feedback in any of our online surveys.
Information we collect may include: your name, e-mail address, phone number, address, product preference information, billing information, demographic information provided by you (such as language, gender and age, and, if applicable, content preferences and personalisation information) and personal interest information. On occasion, we may ask for additional information to enable us to provide with access to and use of certain information, materials and services. WWI may combine information about you that we have the information we obtain from business partners or other companies.
Information Collected from Other Sources
Social Media Widgets:
The Websites include social media features, such as the Facebook “Like” button, and widgets, such as the “Share This button” or interactive mini-programs that run on our Websites. These features may collect your Internet protocol address, which page you are visiting on the Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Websites. Your interactions with these features are governed by the privacy statement of the companies that provide them.
Information From Third Party Services:
We may also obtain other information, including personal information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third-party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third-party service, we will access and store your name, email address(es), current city, profile picture URL, and other personal information that the third-party service makes available to us, and use and disclose it in accordance with this Policy. You should check your privacy settings on these third-party services to understand and change the information sent to us through these services. For example, you can log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.
These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.
How We Protect Your Personal Information
WWI safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. To make purchases from WWI web site, you must use an SSL-enabled browser. WWI uses industry-standard Secure Sockets Layer (SSL) encryption on web pages used to complete a purchase. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
While WWI takes precautions to ensure the security of your data, no one can completely guarantee the safety of data transmitted over the internet. It is important that you take steps to ensure the safety and security of your personal information, for example by not sharing passwords or other registration data.
How We Use Your Personal Information
WWI uses your personal information in the following ways:
Delivery and billing for our products and services, and to communicate with you concerning your account and customer service issues. This may include verifying authorization of credit card usage before any purchase of content or services.
Improving our products and services by providing personalized content recommendations, language and location customisation, and/or personalized help and instructions.
To ask you to participate in surveys about products, services, news and events.
Offering you product upgrades, content, services and other training courses for you to purchase.
Providing provide you with content, services, instructions, and a more personalised experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide.
Providing you with news, free newsletters, updates, targeted advertising, promotions, and special offers.
To better understand how our products are used, including Web traffic patterns and what types of content are most popular with users of our products and services.
Providing anonymous reporting for internal and external partners.
Facilitating your participation in our online forums and helping to manage improper behaviour by individuals using the forums.
How and When We Disclose the Information We Collect
WWI may share your personal information with trusted vendors and partners who work with WWI. These partners are provided with your personal information to help WWI communicate with you about offers from us and from our marketing partners. They are contractually required to keep this personal information secure and to only use it for the purposes for which it is provided. WWI may send personal information about you to other companies or people when we need to share your information to provide the product or service you have requested or to provide a provide a product or service to you. However, these companies are only permitted to use the personal information for these purposes.
If WWI should ever file for bankruptcy, or become insolvent, or be acquired by a third party, or merge with a third party, or sell all or part of its assets, or transfer substantially all or part of its relevant assets to a third party, then WWI is entitled to share the personal information and all other information you have provided through the products and service to potential and subsequent business and merger partners.
WWI may share “cookie” and other data about traffic patterns or usage collected on GRANT WWI with affiliated companies, its business partners or with third party advertisers or ad networks. Any data shared is anonymous and does not identify any user.
WWI also contains links to other Websites and products. WWI is not responsible for the privacy practices or the content of such Websites or products. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.
Rights You Have Regarding Your Data
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection.
You may also, of course, file a complaint with the competent regulatory authorities.
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. If you no longer wish to receive communications from WWI, you can opt-out from receiving such messages in the future by following the instructions in the message or contacting us at firstname.lastname@example.org.
We engage with customers on various social media platforms like Facebook and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this policy as well as the policy of the relevant social media platform.
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights:
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.
From time to time, we may post testimonials on the Websites that may contain personal information. We obtain Your consent to post Your name along with Your testimonial. If you wish to update or delete your testimonial, you can contact us at email@example.com.
The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas“). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
All events are recorded. The purchase of any event ticket constitutes a release and waiver to use your likeness and/or photographs film, digital or video, with a worldwide transferable and irrevocable license for the purpose of promoting other events, marketing and advertising on social media, educational use, press coverage.
Transmission of Data to Other Countries:
Your Personal Data is processed in Singapore, where privacy laws may be less stringent than the laws in your country and where the government, courts, or law enforcement may be able to access your data. By submitting your Personal Data to us, you agree to the transfer, storage and processing of your Personal Data in Singapore.
How long do we keep your information?
You can request that we delete your information by writing us at email@example.com.
We retain your information after you request such deletion for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. For example, when we process your payments, we will retain this data for longer periods of time as required for tax or accounting purposes. See below for specific reasons we would retain some data for longer periods of time:
Security, fraud & abuse prevention – i.e. to protect you, other people, and us from fraud, abuse, and unauthorised access.
Financial record-keeping - when you make a payment to us we are often required to retain this information for long period of time for purposes of accounting, dispute resolution and compliance with tax, anti-money laundering, and other financial regulations.
Complying with legal or regulatory requirements – to meet any applicable law, regulation, legal process or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations.
Direct communications with us - if you have directly communicated with us, through a customer support channel, feedback form, or a bug report, we may retain reasonable records of those communications.
Even if you delete your information, keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time. For any privacy or data-protection-related questions, please write to
We respect children’s privacy in particular. We do not target knowingly or intentionally collect personally identifiable information from children under the age of 13. By using the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under 13, you may not use the Site. If you become aware that your child has provided us with personal information without your consent, you are urged to email us at
If you would like to contact us for any reason regarding our privacy practices, please e-mail us at the following address: firstname.lastname@example.org. Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on January 4, 2020.